Are Processes and BPM Relevant in the Digital Economy?
I wouldn’t go so far as to say that process and BPM are meaningless across the board in the digital economy. If you’re manufacturing or producing a physical product, you still do need to think in terms of a modeled and managed business process. Other the other hand, if your products are non-physical – for example, money, time, skills, information, meta-data, etc. – you’d better have a major re-think. The old rules of the game simply don’t apply to white-collar work. Nor do they apply if your business model is about digitally leveraging other people’s idle assets – think Uber. You must still consistently satisfy contractual obligations and regulatory constraints in this new digital world of course. But that’s a business rules problem, not a process problem. A major characteristic of the new digital world is that activity is never static in any sense of the word. You simply get no points for hardwiring repetitive behaviors. You must:- Continuously make informed operational decisions in the blink of an eye (actually often faster than that).
- Selectively respond to changing circumstances with subtle adjustments.
- Be as dynamic as possible, yet still produce outcomes of predictable, consistent quality.
Tags: agility, BPM, business agility, business processes, Business Rules, digital economy, processes, Rules, white-collar
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Considering that #digital is defined as in http://improving-bpm-systems.blogspot.ch/2015/03/entarch-view-on-ditigal.html then process are the solution.
What is the Future for Processes? — Ron Ross on Business Rules
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