Business Communication

Externalizing Semantics from Business Processes … Why the Procedural Approach is a Flawed Paradigm for the Knowledge Economy

by Ronald G. Ross on February 24, 2012

For IT professionals the state of processes has always reigned supreme. In procedural approaches the internal state of a process is represented by some token. Most computer languages use that approach (the token generally falls through lines of code sequentially). Many current approaches to business process modeling do as well, at least implicitly.
But why should [...]

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‘Concept Model’ vs. ‘Fact Model’ … Where in the World are the Instances?

by Ronald G. Ross on February 16, 2012

In a dramatic development, the new release of SBVR (1.1) has replaced the term “fact type” with “verb concept”, and the term “fact model” with “concept model”, for all business-facing use.[1] Why the problems with “fact type” and “fact model”? Let me see if I can explain.
First some background: Since its inception in the [...]

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Data Modeling: Art or Science?

by Ronald G. Ross on January 11, 2012

A practitioner recently commented: “Everyone has their biased view of what a data model is. Data modeling is art – not science. Give 6 data modelers one set of requirements and you’ll get 7 solutions all distinctively different.”
My response: To me that’s a huge problem. No, ‘data’ modeling is not a science, but nor should [...]

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Requirements and Business Rules … All Just a Matter of Semantics (Really)

by Ronald G. Ross on October 24, 2011

It almost goes without saying (but I’ll say it anyway) that you must know exactly what the words mean in all parts of your business requirements. In running a complex business (and what business isn’t complex these days?!), the meaning of the words can simply never be taken as a ‘given’.
Some IT professionals believe that [...]

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Bots “Communicating” (Funny!) … What about SBVR and RuleSpeak?

by Ronald G. Ross on October 10, 2011

If you want to hear state-of-the-art machines (bots) talk to each other, see: http://goo.gl/LEIMI Funny! Rude and petty … just like humans sometimes. I don’t think we’re quite there on Star-Trek-style communication with machines(!).
If you want to see a suitable set of guidelines for writing unambiguous business rules that machines should be able to understand, [...]

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Something Important All Business Analysts Owe to Business People … Probably Not Something You’d Expect?

by Ronald G. Ross on October 6, 2011

One of the first rules of business analysis should be never waste business people’s time. One of the fastest ways to waste their time is not knowing what they are talking about … literally … and do nothing about it. So you end up just wasting their time over and over again. Unacceptable.
Is there a [...]

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Just Organizational or Application Silos? … Worse, You Have Semantic Silos

by Ronald G. Ross on October 3, 2011

Difficulties in communicating within organizations are by no means limited to communications among business workers, Business Analysts, and IT professionals. In many organizations, business workers from different areas or departments often have trouble communicating, even with each other. The business workers seem to live in what we might call semantic silos (reinforced by legacy systems). 
A [...]

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I Wrestle with a LinkedIn Business Rule … Find Out Who Won

by Ronald G. Ross on September 29, 2011

The subtitle of my Business Rules Concepts handbook (now in its 3rd edition) is ‘Getting to the Point of Knowledge’. I wasn’t trying to be cute, I meant it literally.
Here’s an example. Try entering a URL in a LinkedIn invitation. I don’t know if it’s a new business rule or not, but I tried it [...]

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When a Rule is a True Business Rule … Can Your Business Rules Pass This Test?

by Ronald G. Ross on September 27, 2011

If business people (who are authorized and capable) can’t read a business rule and know what to do or not to do as a result, it’s not a business rule. It’s something else – maybe a system rule. 
Here’s an example: “An approved hard hat must be worn on the head of each person while the [...]

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Are writing skills passe? … Not!

by Ronald G. Ross on August 25, 2011

In the new age of social media (and the mature age of email) you might be led to believe that good writing skills are no longer a matter of real concern. At the risk of sounding old-fashioned, I beg to differ … strongly.
In fact, I would argue that good writing skills are one of the top 3 [...]

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