by Ronald G. Ross on
March 30, 2012
If offered a breath mint, you should never decline … It probably means something!
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Acks Misty Allen
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by Ronald G. Ross on
March 23, 2012
When I worked for a wireless company years ago they had a rule that stated, “If a subscriber requests to modify the billing responsibility for their account, they must perform the Change of Responsible Persons Submission (CORPS)”.
Unfortunately the CORPS term was applied to the customer services scripts within the call center. This wasn’t an issue [...]
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