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Knowledge Retention

Why Doesn’t the ‘Knowledge Management’ Community Get it?

by Ronald G. Ross on January 3, 2012

I’m kicking off 2012 with a couple of things I just don’t get. Here’s the first one: Why is it that people discussing ‘knowledge management’ seem to have so little understanding of the core know-how actually needed to run (and change) day-to-day business activity?
Core operational know-how consists of business vocabulary, business policies, and business rules. [...]

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How Business Rules, Decisions, and Events Relate in True-to-Life Business Models

by Ronald G. Ross on November 10, 2011

What is operational business know-how? How can you model it? What results can you achieve by doing so?
The answers lie with creating true-to-life business models based on behavioral rules, decision rules, operational business decisions, and operational business events — all as first-class citizens. Understanding their intertwined roles is key to creating top-notch business solutions and [...]

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I Wrestle with a LinkedIn Business Rule … Find Out Who Won

by Ronald G. Ross on September 29, 2011

The subtitle of my Business Rules Concepts handbook (now in its 3rd edition) is ‘Getting to the Point of Knowledge’. I wasn’t trying to be cute, I meant it literally.
Here’s an example. Try entering a URL in a LinkedIn invitation. I don’t know if it’s a new business rule or not, but I tried it [...]

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