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Creating a Business Model: Walk the Walls!

by Ronald G. Ross on April 20, 2012

In running facilitated sessions, we like to create each kind of business model on a different wall.  We find that the physical act of walking or shifting focus from one wall to another helps participants rapidly grasp and remember what each wall represents.  It also helps business leads and Business Analysts identify disconnects and gaps [...]

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Are You Struggling with Requirements? Project Off-Track?

by Ronald G. Ross on April 18, 2012

Guest Post by Senior Consultant to Large Organization
I am struggling on a project right now where the requirements were never properly collected in the beginning. So we’re now going back to our requirements to try and sort out what the business really wants.  
As this process of validating the original requirements started, I had just [...]

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How Many Different Ways Can Your Organization Be ‘Silo-ed’? Why You Need to Address Every ‘Silo-ing’

by Ronald G. Ross on April 10, 2012

‘Silo’ is so common as an industry buzzword we mostly just take it for granted. The usual sense is ‘functional’ silo or ‘organizational silo’.
I recently heard ‘no man stands alone’ (‘alone’ = ‘silo-ed’) as a common-sense justification for Big-P process. (See http://goo.gl/Cuk3s) That logic is simply flawed. Here are other ways your business can be [...]

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Winner of the BBC2011 Silly Rules Contest

by Ronald G. Ross on March 30, 2012

If offered a breath mint, you should never decline … It probably means something!
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Acks Misty Allen

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Wireless Billing Responsibility re: Death in the Family … Count-Down of Silly Rules from the BBC2011 Contest – #2

by Ronald G. Ross on March 23, 2012

When I worked for a wireless company years ago they had a rule that stated, “If a subscriber requests to modify the billing responsibility for their account, they must perform the Change of Responsible Persons Submission (CORPS)”.
Unfortunately the CORPS term was applied to the customer services scripts within the call center. This wasn’t an issue [...]

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Can something be both manual and automatic? Manual or automatic? Manually automatic? You figure it out …

by Ronald G. Ross on March 16, 2012
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Birth Certificate vs. Driver’s License Catch-22 … Count-Down of Silly Rules from the BBC2011 Contest – #3

by Ronald G. Ross on March 16, 2012

In Virginia you must have a certified copy of your birth certificate to get your driver’s license.  If you are over 18 in Virginia, you must have a state-issued driver’s license to get your birth certificate!
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Acks Tracy Buckner

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Banking Fees: They’ll Get You Coming and Going … Count-Down of Silly Rules from the BBC2011 Contest – #4

by Ronald G. Ross on March 9, 2012

My daughter’s bank charged her a fee because she didn’t have a direct deposit to her account.  So she set up a direct deposit. Now the bank charges her a convenience fee for using the account!
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submitted anonymously

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How many stoplights does it take to design a poor intersection? (Seven … Count ‘em.)

by Ronald G. Ross on March 7, 2012
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Hole-Free Piercing – Huh??

by Ronald G. Ross on March 6, 2012
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